How can we help? Search Tools Account Information To Do Settings School Info and Logo Features On/Off Account Billing Information Getting Started New Dashboard User Guide "Getting Started" Kicksite Training A Newcomer's Guide Creating A New Employee Training Tutorials Getting Started Billing Training Video Classic Dashboard Menu Structure Library Students Managing Students Creating a New Student Creating a Family Inviting Students to a User Account Freezing a Student Student User Profile Overview (video) Memberships Types of Memberships Adding a Membership to a Student Creating a New Membership How to Rename or Delete a Membership Adding a Punch-card Membership Student FAQ How do I find the login page for my account? Why am I seeing an "Account is Inactive" error? Where can I go to Print Address Labels? Student User Experience Forgotten Username Forgotten Password Student User Account Programs Adding Ranks and Custom Belt Graphics Creating a New Program Attendance Attendance Details Attendance Log Attendance Awards Student Check-in Screen Mass Check-In Tracking Attendances for Trial Memberships Student Check-in Screen Shortcut (PC - Chrome) Belt Testing Events Creating a Belt Testing Event Candidate List Managing a Belt Testing Event General Events Promotions Promoting Ranks on the Student Profile Promoting Ranks from the Belt Testing Event Promoting Ranks by Program Communications Automated Alerts Setting Up Automated Alerts General Announcements Creating a General Announcement Template How to Create a General Announcement Message Flows Creating Message Flows Prospects Adding Prospects Creating a New Prospect Managing Prospects Adding Trial Memberships to a Prospect Appointments and Tasks Prospect Detail Settings Reactivating a Prospect How to Nurture Leads Using Bulk Edit for Prospects Setting Appointments and Tasks Reactivating an Archived Prospect Archiving a Prospect Using the Prospects Calendar Contacting a Prospect from a Mobile Phone Show all articles ( 3 ) Collapse Articles Prospects User Guide BizBuilders Agreements and Waivers Creating an Agreement Template Adding a Contract to an Existing Student or a Family Adding an Agreement to a Prospect Adding a Agreement to a New Student BizBuilder FAQ What Is BizBuilder? What is the difference between a contact and a prospect? What is Kiosk Mode? Leads Creating a Lead Capture Form Profit Items Creating a Drop-In Form Creating a Trial Membership Signup Form Finance Billing Recurring Billing Billing Dashboard Daily Transaction Report Billing Settings Payments Dashboard Finance FAQ Can a student have multiple vault items? Can I do a partial refund? How do I cancel my Solupay account? How do I delete a Vault Item? How do I run an immediate charge on an unpaid student? What is a Do Not Honor error? Invoices Inventory Set Up Invoice Dashboard Invoice Details Creating Invoices The Vault Vault Invites Creating Vault Labels Creating Vault Items Still Have A Question? Submit a Ticket Below.Support is available Monday-Friday from 8:30am-5:30pm (central) 1-877-372-7950