Help Center

Have a Question?

Search

• How To Videos
• How To Articles
• Webinar Recordings
• Training Recordings
• FAQs

Admin / Tools

• Video: How to Create a New Program
• Video: How to Add Custom Belt Graphics
• Video: School Information and Logo
• Video: Kicksite Billing Information
• Video: Appointments and Tasks
• Video: To Do Settings
• Video: Resetting Your Password
• Video: Getting Started
• Video: How to Create a Membership
• Video: How to Turn Features On or Off
• Video: The New Calendar View (Beta)
• Video: Integrating Kicksite with Calendly to Schedule Classes
Show all articles ( 9 ) Collapse Articles

Attendance

• Video: The Attendance Log
• Video: How to Edit Attendance Details
• Video: How to Use Mass Check-In
• Video: Student Check-In
• Video: Attendance Awards
• Video: How to Create a Shortcut to Student Check In
Show all articles ( 3 ) Collapse Articles

BizBuilders

• Video: Creating a New Agreement Template
• Video: How to Attach an Agreement Template
• Video: BizBuilder Overview
• Video: How to Create a Lead Capture (Classic)
Show all articles ( 1 ) Collapse Articles

Finance

• Video: The Payments Dashboard
• Video: The Billing Dashboard
• Video: How to Set Up the Inventory
• Video: Invoice Details
• Video: Creating in Invoice
• Video: Invoicing Dashboard
• Video: Adding a Vault Item
• Video: Billing Training
• Video: Vault Invite
• Video: Billing Settings
Show all articles ( 7 ) Collapse Articles

Students

• Video: How to Send Automated Messages
• Video: How to Send a General Announcement
• Video: Adding a New Student
• Video: Adding a Family
• Video: How to Send Student User Invitations
• Video: How to Create a Belt Testing Event
• Video: New Student List (Beta)
• Video: Student User Profile Overview
Show all articles ( 5 ) Collapse Articles

Prospects

• Video: How to Add a New Prospect
• Video: How to Add an Agreement to a Prospect
• Video: Prospects Overview

BizBuilders

• Agreements and Waivers
  • Creating an Agreement
  • How to Add an Agreement to a Student or Family
  • How to Add an Agreement to a Prospect
  • How to Add an Agreement to a New Student
  Show all articles ( 1 ) Collapse Articles
• Leads
  • How to Create a Lead Capture Form (Classic)
  • How to Create a Lead Capture Form
• Profit Items
  • How to Create a Drop-In Form (Classic)
  • How to Create a Trial Membership Signup Form
  • How to Create a BizBuilder (Classic)
  • How to Create a Landing Page (Beta)
  Show all articles ( 1 ) Collapse Articles

Communications

• Automated Alerts
  • How to Set Up Automated Messages
• General Announcements
  • How to Create a General Announcement Template
  • How to Create a General Announcement
• Message Flows
  • How to Create a Message Flow

Finance

• Billing
  • Recurring Billing
  • How to Access the Billing Dashboard
  • Daily Transaction Report
  • Billing Settings
  • Payments Dashboard
  • How to Request Billing
  Show all articles ( 3 ) Collapse Articles
• Invoices
  • How to Set Up Inventory
  • How to Access the Invoice Dashboard
  • Invoice Details
  • How to Create an Invoice
  Show all articles ( 1 ) Collapse Articles
• The Vault
  • How to Access Vault Invites
  • Creating Vault Labels
  • How to Create a Vault Item

Prospects

• Adding Prospects
  • How to Create a New Prospect
  • How to Convert a Prospect to a Student
• Managing Prospects
  • How to Add a Trial Membership to a Prospect
  • How to Edit the Prospect Detail Settings
  • How to Reactivate a Prospect
  • How to Nurture Leads
  • How to Bulk Edit Prospects
  • How to Reactivate an Archived Prospect
  • How to Archive a Prospect
  • How to Contact a Prospect from a Mobile Phone
  • How to Track Attendances for Trial Memberships
  Show all articles ( 6 ) Collapse Articles
• Scheduling with Prospects
  • How to Set Appointments and Tasks
  • How to Create Appointments and Tasks (Classic View)
  • How to Use the Prospects Calendar
  • How to View an Appointment
  Show all articles ( 1 ) Collapse Articles

Students

• Attendance
  • How to Edit Attendance Details
  • How to Access the Attendance Log
  • How to Set Up the Attendance Awards
  • How to Use the Student Check-in Screen
  • How to Use Mass Check-In
  • How to Create a Student Check-in Screen Shortcut (Chrome)
  Show all articles ( 3 ) Collapse Articles
• Belt Testing Events
  • How to Create a Belt Testing Event
  • Candidate List
  • How to Manage a Belt Testing Event
  • How to Create a General Event
  • How to Add Testing Eligibility
  Show all articles ( 2 ) Collapse Articles
• Managing Students
  • How to Create a New Student
  • How to Create a Family
  • How to Freeze a Student
  • How to View an Appointment
  Show all articles ( 1 ) Collapse Articles
• Memberships
  • Types of Memberships
  • How to Add a Membership to a Student
  • How to Create a New Membership
  • How to Rename or Delete a Membership
  • Adding a Punch-card Membership
  Show all articles ( 2 ) Collapse Articles
• Programs
  • Adding Ranks and Custom Belt Graphics
  • Creating a New Program
• Promotions
  • How to Promote Ranks on the Student Profile
  • How to Promote Ranks in a Belt Testing Event
  • How to Promote Ranks by Program
• Student User Experience
  • Forgot Student Username
  • How to Reset a Student Password
  • Student User Account
  • How to Invite Students to a User Account
  Show all articles ( 1 ) Collapse Articles

• New Student List (BETA)

Tools

• Account Information
  • School Info and Logo
  • How to Turn Features On/Off
  • How to Access Account Billing Information
  • To Do Settings
  Show all articles ( 1 ) Collapse Articles
• Getting Started
  • "Getting Started" Kicksite Training
  • A Newcomer's Guide
  • Creating A New Employee
  • Menu Structure
  Show all articles ( 1 ) Collapse Articles
• Integrations
  • How to Integrate Calendly with Kicksite
  • How to Opt into Kicksite Beta Testing
  • How to View Your Scheduled Appointments (Calendly)
  • How to Connect Calendly to an External Calendar
  • How to Share Your Calendly Calendar
  • How to Embed Your Calendly Calendar on Your Website
  Show all articles ( 3 ) Collapse Articles
• Video Library
  • How to Sort Videos in the Library
  • How to Use the Video and Document Library
• Appointments, Tasks, and To Dos
  • How to View an Appointment
  • How to Set Appointments and Tasks
  • How to Create Appointments and Tasks (Classic View)
  • How to Use the Prospects Calendar
  • The New Calendar View (Beta)
  Show all articles ( 2 ) Collapse Articles

• How Do I Use Kicksite as an App?
• How to Use the Quick Links Menu
• The New Calendar View (Beta)

Business and Marketing Webinars

• Webinar: New Marketing Strategies for Reopening Your Gym
• Webinar: Secrets to Maximize Your Cashflow during COVID

Managing Students Webinars

• Webinar: Someone Tests Positive for COVID at Your Gym - Now What?
• Webinar: How to Train Your Students Remotely

Articles coming soon

BizBuilder FAQs

• What Is BizBuilder?
• What is the difference between a contact and a prospect?
• How to Use Kiosk Mode

Finance FAQs

• Can a student have multiple vault items?
• Can I do a partial refund?
• How to Cancel Your Merchant Provider Account
• How to Delete a Vault Item
• How to Run an Immediate Charge on an Unpaid Student
• What is a Do Not Honor error?
Show all articles ( 3 ) Collapse Articles

General FAQs

• How to Clear the Cache on Desktop Browsers
• How to Report an Issue or Provide Feedback
• Devices and Operating Systems That Are No Longer Supported
• Student Data That Can Be Imported into Kicksite
• How Do I Use Kicksite as an App?
Show all articles ( 2 ) Collapse Articles

Student FAQs

• How do I find the login page for my student account?
• Why am I seeing an "Account is Inactive" error?
• Where can I Print Address Labels?

Still Have A Question? Submit a Ticket Below.

Support is available Monday-Thursday from 8:30am-5:30pm and Friday 8:30am-12pm (central) 1-877-372-7950