How to Get Help with Kicksite

 The Kicksite team is committed to making sure you get help whenever you need it! Below is a table that breaks down the best way of contacting Kicksite Support, based on your needs: 

Scenario:	We Recommend:
How do I do ___?	The Kicksite Knowledge Base – Here, you will find “how to” videos, helpful articles, and past live training recordings that cover the scenarios you need assistance with
Something’s broken	Use the Contact Support button inside your Kicksite account and/or reach out to support@kicksite.net
I need someone to walk me through it	Book a training session by contacting support@kicksite.net
Data import	data@kicksite.net

The Knowledge Base

Articles and videos covering everything you need to know about the Kicksite software. Click here to go to Kicksite’s Knowledge Base

Contact Support

Use the Contact Support button inside Kicksite rather than emailing, when you can. It sends the exact page you’re on, your account, and your browser with the message. That way, Support starts with important context to ensure your problem is taken care of ASAP.

You can attach a screenshot, record a short video, or attach a file. See How to Contact Support, Report a Bug, or Request a Feature.

Or email support@kicksite.net directly.

What to Include in Your Email to Kicksite Support 

Including the following in the initial message helps keep the information in one spot rather than in multiple emails:

• What you were trying to do and what happened instead
• Who it affected — a student’s name, an invoice number
• Whether it happens every time
• Your Kicksite school number, found at the bottom of the sidebar

Training

You can schedule one on one live training sessions where you and a member of our Support Team will discuss and train over anything you need in the Kicksite software.

Email support@kicksite.net and say what you’d like to go over — new features, a refresher on finances, or getting a new staff member up to speed. Support will send a booking link and make sure you and your team are taken care of.

Worth requesting when:

• Your billing has just gone live
• You recently imported student data
• You’ve hired someone who’ll be using Kicksite daily
• A feature you’d like to learn more about 

Data imports

Email data@kicksite.net with your spreadsheet attached. Say which software you’re coming from, and name any programs or memberships you don’t want transferred into your Kicksite account.

See What Student Data Can Be Imported for what’s possible.

Training videos

The Training Videos section of the Knowledge Base has recorded walkthroughs and past live training sessions covering finances, prospects, communications, marketing tools, events, and more.