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How to Clear Your Browser Cache

Updated

When Kicksite looks wrong after an update — a button missing, a page half-rendered, styling that’s obviously broken — your browser is almost certainly serving you old files it saved earlier. Clearing the cache forces it to fetch the current ones.

This is the first thing to try before contacting Support.

Try a hard refresh first

Faster than clearing the cache, and it fixes the same problem most of the time. It reloads the page ignoring anything saved.

  • Windows — Ctrl + Shift + R
  • Mac — Cmd + Shift + R

If that sorts it, you’re done.

Clearing the cache properly

Chrome and Edge

Same shortcut, same dialog.

  1. Press Ctrl + Shift + Delete on Windows, or Cmd + Shift + Delete on Mac.
  2. Set the time range to All time.
  3. Tick Cookies and other site data and Cached images and files. Untick everything else — you don’t need to lose your browsing history.

4. Click Delete data.
5. Close the browser completely, reopen it, and try again.

    Safari (Mac)

    1. Click Safari in the menu bar, then Settings (called Preferences on older versions).
    2. Open the Advanced tab and tick Show features for web developers.
    3. Close Settings. A Develop menu appears in the menu bar.
    4. Click Develop, then Empty Caches.
    5. Close Safari, reopen it, and try again.
    6. You only need steps 1–3 once.

    Firefox

    1. Press Ctrl + Shift + Delete on Windows, or Cmd + Shift + Delete on Mac.
    2. Set the range to Everything.
    3. Tick Cookies and Cache. Untick the rest.
    4. Click Clear.
    5. Close the browser, reopen it, and try again.
    6. Clearing cookies signs you out of Kicksite and other sites. Have your password to hand.

    On a phone or tablet

    Safari on iPhone or iPad — Settings app → Safari → Clear History and Website Data.

    Chrome on Android — kebab → Settings → Privacy and security → Delete browsing data.

    Silk on Kindle Fire — Silk menu → Settings → Privacy → Clear browsing data.

    If it’s still wrong

    Try a different browser. If Kicksite works in Chrome but not Safari, the problem is that browser or an extension in it.

    Try an incognito or private window. No extensions, no cache. If it works there, an extension is interfering.

    Check for a browser update. If your browser can’t update, the device is too old to keep receiving fixes.

    Contact Support with the browser, the device, and what you were doing. Use Contact Support inside Kicksite so the page details come with it.

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