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How to Report an Issue or Provide Feedback

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If you encounter an issue within Kicksite, our Report an Issue tool can help Support investigate and resolve your issue more quickly and accurately. And if you would like to provide general feedback on how to make Kicksite even better, you can use the Provide Feedback tool.

 

Click below to watch the video or scroll down for instructions.

Video explaining how to report an issue or provide feedback.

 

How to report an issue:

1. When you encounter an issue, stay on that page or if needed, navigate to the appropriate page.

2. Click your username or the down arrow at the top right corner.

 

3. Click Report Issue.

*A blue frame and tool menu will appear to indicate that you’re taking a screenshot of the entire page.

4. Use one or more of the following tools in the menu to specify the issue occurring on the page.

      • Highlight: Use the highlight tool to draw a box around the desired area.
      • Blackout: Use the blackout tool to cover any sensitive information in the screenshot.
      • Pencil: Use the pencil tool to draw on or highlight the desired area.
      • Line: Use the line tool to draw a straight line.
      • Arrow: Use the arrow tool to point to the desired area.
      • Add a Comment: Use the add a comment tool to type your issue without drawing.

*You can add a comment after using each one of the tools. Click Save to save your comment.

5. After providing all of the necessary information, click the green check at the top of the screen to submit your feedback.

6. A window appears where you can provide a rating and or provide additional information (such a file or image from your device).

7. Click Send to submit your information.

 

How to give feedback:

1. Click your username or the down arrow at the top right corner.

2. Click Provide Feedback.

3. A white box will appear where you can Draw on the screen or submit General feedback.

To draw on the screen:

*A blue frame and tool menu will appear to indicate that you’re taking a screenshot of the entire page.

1. Use one or more of the following tools in the menu to specify the issue occurring on the page.

      • Highlight: Use the highlight tool to draw a box around the desired area.
      • Blackout: Use the blackout tool to cover any sensitive information in the screenshot.
      • Pencil: Use the pencil tool to draw on or highlight the desired area.
      • Line: Use the line tool to draw a straight line.
      • Arrow: Use the arrow tool to point to the desired area.
      • Add a Comment: Use the add a comment tool to type your issue without drawing.

*You can add a comment after using each one of the tools. Click Save to save your comment.

To submit general feedback:

1. Click General feedback

2. A window appears where you can provide a rating, type a message, and (optional) attach an image or file.

3. Click Send to submit your information.