How Can We Help?
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How To Articles
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- How to Create a Family
- Student Profile
- How to Update a Student's Information on the Student Profile
- How to Inactivate or Freeze on the Student Profile
- How to Use the Student List / Member List
- How to Use Student Sign-Up
- How to Create a New Student
- How to Create and Add Awards
- Prospect and Student Statuses
- How to Use Agreements
- How to Use the Programs Section (Ranks Overview, Eligible to Promote, Promotions)
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- How to Use the Kiosk Check-in Screen
- How to Create a Kiosk Check-in Screen Shortcut (Chrome)
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Use a Kindle Fire Tablet for the Kiosk Check In Screen
- Best Practice: How to Create an Employee Account for Attendance
- How to Use Mass Check In
- How to Print Barcode Labels for Attendance Check In
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How To Videos
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Getting Started
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- Step 1: Get Up and Running with Kicksite
- Step 2: Customize Settings to Work for Your School
- Step 3: Basic Kicksite Tasks
- Step 4: Get Finances Set Up
- Step 5: Bring in New Students with Marketing Tools
- Step 6: Keep Students Connected
- How to Create a New Membership Template
- How to Create a New Student
- How to Use the Programs Section (Ranks Overview, Eligible to Promote, Promotions)
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FAQs
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- Best Practice: How to Create an Employee Account for Attendance
- Best Practice: How to Add Revenue Streams
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Delete a Program or Rank with Students Attached
- Tip: Use Programs to Track Employee Time
- Tip: How to Use a Kindle Fire Tablet for the Kiosk Check In Screen
Kicksite recommends signing up to do a live billing training, where some or all of the follow concerns can be addressed.
If you have been able to successfully process transactions, and you encounter a problem entering a student’s card or processing a transaction, here are a few troubleshooting tips:
- If you get a pop up stating “the vault can’t be stored,” it likely is a restriction the bank set on the card. Have the customer call their bank and ask to have the restriction on storing the card information removed. After the bank has been notified, you (or the customer, if they were sent a Vault Invite) can re-enter the card information.
- If you get a pop up (in either the vault or transaction section) stating “storable/billing item can’t be blank (name field),” be sure to use the Kicksite search results rather than the browser’s autofill feature to select a name. You may need to try opening an incognito tab in your browser, or you may need to disable your autofill in your browser.
- If a card is declined, check to make sure everything has been entered correctly. (It’s very easy to transpose a number when entering the Vault Item, for example.) If you’ve double-checked the card information and everything is correct, the customer may need to resolve the issue with their bank.