How Can We Help?
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How To Articles
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- How to Update Source Settings
- How to Update Calendar Settings
- How to Use the Student List / Member List
- How to Use Student Sign-Up
- How to Use One-Time Charge
- How to Use the Attendance Log
- How to Use Mass Check In
- How to Create a New Student
- How to Backdate a Payment
- How Do I Contact Support, Report an Issue, or Provide Feedback?
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- How to Use the Student Check-in Screen
- How to Create a Student Check-in Screen Shortcut (Chrome)
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Use a Kindle Fire Tablet for the Student Check In Screen
- Best Practice: How to Create an Employee Account for Attendance
- How to Use Mass Check In
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How To Videos
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Getting Started
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FAQs / Best Practices
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- Best Practice: How to Create an Employee Account for Attendance
- Best Practice: How to Add Revenue Streams
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Delete a Program or Rank with Students Attached
- Tip: Use Programs to Track Employee Time
- Tip: How to Use a Kindle Fire Tablet for the Student Check In Screen
- FAQ: Why can't I edit Paid Through Date?
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2023 Finances Uplift
Kicksite recommends signing up to do a live billing training, where some or all of the follow concerns can be addressed.
If you have been able to successfully process transactions, and you encounter a problem entering a student’s card or processing a transaction, here are a few troubleshooting tips:
- If you get a pop up stating “the vault can’t be stored,” it likely is a restriction the bank set on the card. Have the customer call their bank and ask to have the restriction on storing the card information removed. After the bank has been notified, you (or the customer, if they were sent a Vault Invite) can re-enter the card information.
- If you get a pop up (in either the vault or transaction section) stating “storable/billing item can’t be blank (name field),” be sure to use the Kicksite search results rather than the browser’s autofill feature to select a name. You may need to try opening an incognito tab in your browser, or you may need to disable your autofill in your browser.
- If a card is declined, check to make sure everything has been entered correctly. (It’s very easy to transpose a number when entering the Vault Item, for example.) If you’ve double-checked the card information and everything is correct, the customer may need to resolve the issue with their bank.