How Can We Help?
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How To Articles
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- How to Create a Family
- Student Profile
- How to Update a Student's Information on the Student Profile
- How to Inactivate or Freeze on the Student Profile
- How to Use the Student List / Member List
- How to Use Student Sign-Up
- How to Create a New Student
- How to Create and Add Awards
- Prospect and Student Statuses
- How to Use Agreements
- How to Use the Programs Section (Ranks Overview, Eligible to Promote, Promotions)
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- How to Use the Kiosk Check-in Screen
- How to Create a Kiosk Check-in Screen Shortcut (Chrome)
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Use a Kindle Fire Tablet for the Kiosk Check In Screen
- Best Practice: How to Create an Employee Account for Attendance
- How to Use Mass Check In
- How to Print Barcode Labels for Attendance Check In
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How To Videos
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Getting Started
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- Step 1: Get Up and Running with Kicksite
- Step 2: Customize Settings to Work for Your School
- Step 3: Basic Kicksite Tasks
- Step 4: Get Finances Set Up
- Step 5: Bring in New Students with Marketing Tools
- Step 6: Keep Students Connected
- How to Create a New Membership Template
- How to Create a New Student
- How to Use the Programs Section (Ranks Overview, Eligible to Promote, Promotions)
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FAQs
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- Best Practice: How to Create an Employee Account for Attendance
- Best Practice: How to Add Revenue Streams
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Delete a Program or Rank with Students Attached
- Tip: Use Programs to Track Employee Time
- Tip: How to Use a Kindle Fire Tablet for the Kiosk Check In Screen
In the case that you need to cancel your Kicksite account and you are using a merchant provider for billing, keep in mind that you will need to cancel your merchant provider account separately from cancelling your Kicksite account.
Kicksite requires a 30-day notice of cancellation (per the Terms of Service):
- The billing management system cancellation is separate from the Kicksite software system cancellation.
- Kicksite can NOT manage the cancellation with the merchant provider on your behalf.
In effort to help the transition of closing your Kicksite account, please:
- Review your merchant provider billing contract for cancellation requirements.
- Clarify any questions that you may have regarding billing with your merchant provider.
- After you have finalized cancellation, you must review any recurring billing that is set up for the students in Kicksite.
- Please make necessary adjustments to billing settings if you need to adjust draft dates.
Owners must do the management of student billing, including inactivating any recurring billing settings.
Remember: Kicksite recommends that you manually inactivate any recurring billings for students that you do not want to process after you cancel your Kicksite account and merchant provider account. This is the safest way to ensure students will not be charged.
- If the student’s recurring billing settings are not inactivated, the student will continue to be charged until your merchant provider account cancellation period is completed.
- If a student has been charged in error as a result of not inactivating recurring billing, you will be responsible for refunding the student and all fees incurred.