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Forgot Student Username

 

If a student forgets their username, the school administrator or employee can assist as follows:

1. Type the student’s name in the Search field in the upper-right corner, and then click the correct name in the search results.
2. On the student profile, click the User tab. The username will be displayed there.

  • The username will not be their email address unless they set it as such.
  • Please note that usernames are case-sensitive so they must be typed exactly as they appear in the system.
  • A best practice is to double-check that there isn’t a space added after the username.

3. If the student needs their password reset, enter a new password in the New Password and Confirm Password fields.

Note: If there is no User tab on the student’s profile, a user account has not yet been set up.

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