How Can We Help?
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How To Articles
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- Tip: Troubleshooting Student User Account Login Problems
- Tip: How to Create a QR Code for a Landing Page
- Tip: How to Delete a Program or Rank with Students Attached
- Tip: Use Programs to Track Employee Time
- Tip: How to Remove Unpaid, Inactive Recurring Billings
- Best Practice: How to Add Payment Reasons
- How to Nurture Leads
- How to Set Up the Scheduler and Membership Flow on a Landing Page
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- How to Use the Student Check-in Screen
- How to Create a Student Check-in Screen Shortcut (Chrome)
- How to Use Mass Check-In
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Use a Kindle Fire Tablet for the Student Check In Screen
- Best Practice: How to Create an Employee Account for Attendance
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How To Videos
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- Video: Appointments and Tasks
- Video: Kicksite Billing Information
- Video: To Do Settings
- Video: Resetting Your Password
- Video: How to Turn Features On or Off
- Video: The New Calendar View (Beta)
- Video: Integrating Kicksite with Calendly to Schedule Classes
- Video: How to Add a Class Schedule with the Scheduler
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- Video: Intro Billing Training
- Video: How to Set Up the Inventory
- Video: The Payments Dashboard
- Video: The Billing Dashboard
- Video: Vault Invite
- Video: Adding a Vault Item
- Video: Creating in Invoice
- Video: Invoicing Dashboard
- Video: Invoice Details
- Video: Billing Settings
- Video: How to Refund a Transaction
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*Getting Started*
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FAQs
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- Best Practice: How to Create an Employee Account for Attendance
- Best Practice: How to Add Payment Reasons
- Tip: How to Remove Unpaid, Inactive Recurring Billings
- Tip: How to Create a QR Code for a Landing Page
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Delete a Program or Rank with Students Attached
- Tip: Use Programs to Track Employee Time
- Tip: How to Use a Kindle Fire Tablet for the Student Check In Screen
- Tip: How to Use a Card Scanner for Attendance Check In
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Webinar Recordings
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Community
If a student forgets their username or password, the school administrator or employee can assist as follows:
1. Type the student’s name in the Search field in the upper-right corner, and then click the correct name in the search results.
2. On the Student Profile, expand the User Account panel. The username will be displayed at the top.
- The username will not be their email address unless the student changed it.
- Please note that usernames are case-sensitive, so they must be typed exactly as they appear in the system.
- A best practice is to double-check that there isn’t a space added after the username.
3. If the student needs their password reset, click the Reset Password button.
4. Click the Send Email button to send an email to the student so they can create a new password.
Note: If the button at the bottom of the User Account panel shows as Create Account, the student does NOT have a user account. Click the Create Account button to create an account and send the student an email so they can log into their member portal.