If the user account username has been forgotten
- The student (or parent) should contact their studio and ask them to look under the user tab of their profile
- The username will be displayed there
- Most of the time, the username will not be your email unless you specifically set it up that way
- Please note that usernames are case-sensitive so they must be typed exactly as they appear in the system
- If the username looks like it’s exact, double check that a space wasn’t added after the username
3. If there is no User tab under the student’s profile, a user account has not yet been set up
