How Can We Help?
Forgot Student Username
If a student forgets their username, the school administrator or employee can assist as follows:
1. Type the student’s name in the Search field in the upper-right corner, and then click the correct name in the search results.
2. On the student profile, click the User tab. The username will be displayed there.
- The username will not be their email address unless they set it as such.
- Please note that usernames are case-sensitive so they must be typed exactly as they appear in the system.
- A best practice is to double-check that there isn’t a space added after the username.
3. If the student needs their password reset, enter a new password in the New Password and Confirm Password fields.
Note: If there is no User tab on the student’s profile, a user account has not yet been set up.