If the student forgot their username:
- The student (or parent) should contact the studio and ask them to look under the ‘User’ tab of their profile. The username will be displayed there.
- The username will not be their email address unless they set it as such.
- Please note that usernames are case-sensitive so they must be typed exactly as they appear in the system.
- A best practice is to double-check that there isn’t a space added after the username.
2. If there is no ‘User’ tab on the student’s profile, a user account has not yet been set up.