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How To Articles
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- How to Create a Family
- Student Profile
- How to Update a Student's Information on the Student Profile
- How to Inactivate or Freeze on the Student Profile
- How to Use the Student List / Member List
- How to Use Student Sign-Up
- How to Create a New Student
- How to Create and Add Awards
- Prospect and Student Statuses
- How to Use Agreements
- How to Use the Programs Section (Ranks Overview, Eligible to Promote, Promotions)
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- How to Use the Kiosk Check-in Screen
- How to Create a Kiosk Check-in Screen Shortcut (Chrome)
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Use a Kindle Fire Tablet for the Kiosk Check In Screen
- Best Practice: How to Create an Employee Account for Attendance
- How to Use Mass Check In
- How to Print Barcode Labels for Attendance Check In
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How To Videos
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Getting Started
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- Step 1: Get Up and Running with Kicksite
- Step 2: Customize Settings to Work for Your School
- Step 3: Basic Kicksite Tasks
- Step 4: Get Finances Set Up
- Step 5: Bring in New Students with Marketing Tools
- Step 6: Keep Students Connected
- How to Create a New Membership Template
- How to Create a New Student
- How to Use the Programs Section (Ranks Overview, Eligible to Promote, Promotions)
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FAQs
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- Best Practice: How to Create an Employee Account for Attendance
- Best Practice: How to Add Revenue Streams
- Tip: How Do I Print PINs for Student Attendance Check In?
- Tip: How to Delete a Program or Rank with Students Attached
- Tip: Use Programs to Track Employee Time
- Tip: How to Use a Kindle Fire Tablet for the Kiosk Check In Screen
If a student forgets their password, they can click the Forgot Password link to reset their password. Click the following link to watch the video showing how to reset your password.
If a student forgets their username (which is required to receive the email to reset a password), the school administrator or employee can assist as follows:
2. On the Student Profile, expand the User Account panel. The username will be displayed at the top.
- The username will not be their email address unless the student changed it.
- Please note that usernames are case-sensitive, so they must be typed exactly as they appear in the system.
- A best practice is to double-check that there isn’t a space added after the username.
3. If the student needs their password reset, click the Reset Password button.
4. Click the Send Email button to send an email to the student so they can create a new password.
Note: If the button at the bottom of the User Account panel shows as Create Account, the student does NOT have a user account. Click the Create Account button to create an account and send the student an email so they can log into their member portal.