|
Skip to main content
Kicksite Knowledge Base
Print

How to Set Up Your School Info and Logo

Updated

School Info & Logo is your school’s identity in Kicksite: the name on your emails, the logo on the check-in screen, the address on your invoices, and the time zone every class time is calculated against.

Worth getting right early. Some of it is visible to every student, and one setting quietly affects everything with a date on it.

Getting there

Click your username in the upper-right corner, then Settings. Or Quick Links → Settings → Logo, Contact Information, School Communications, or Location & System Settings.

Your logo

Your logo appears on the Dashboard, the sidebar, the Kiosk Check-In screen, and every email you send from Kicksite. On the kiosk it’s the largest thing in the room, which is a reason to use a good one.

  1. Hover over the logo area and click when the pencil appears. If you’ve never uploaded one, you’ll see a “Your Logo Here” placeholder.
  2. Choose your image and click Open.

What to upload: square, around 500×500 pixels, under 5MB. Kicksite scales it down to fit, so a large file gains you nothing and costs load time on the kiosk tablet.

A wide horizontal logo will end up small and hard to read in a square space. If that’s all you have, a square crop of the mark alone usually works better than the full image.

Contact Information

  • Admin Name — the account holder’s name.
  • School Name — set when your account opened. Change it here if it’s wrong or you’ve rebranded.
  • School Legal Name — your registered business name, if it differs from your trading name. Used for financial and tax purposes.
  • Email Address — your school’s default address.
  • Phone Number — your school’s default number.

Click Save.

i Note: School Number can’t be changed. It’s your Kicksite account number, and quoting it to Support is the fastest way to get help — they can find your school immediately. If you’re part of an association, your association number is a different number.

Communications

Reply Name and Reply Email Address are what students see in the From field of emails you send, and where their replies land.

Set these to something a person actually reads. A reply address nobody monitors is how you miss “my daughter can’t make Tuesday”.

i Note: This is separate from a custom email domain. Without one, emails send from no-reply@kicksite.net and replies route to the address here. With one, they send from your own domain, which materially improves whether they land in inboxes at all.

Click Save.

Location and System Settings

  • Address — your physical location, with a second field for a suite or unit. Used on invoices and receipts, and pre-filled into your SMS integration application.
  • Time Zone — pick yours.
  • Currency — shows on invoices, recurring billings, and receipts.

Click Save.

i Note: Time zone affects everything with a time on it. Class schedules, check-in timestamps, when recurring billings generate, when scheduled announcements send, and when scheduled freezes take effect at 2am local time. If it’s wrong, everything is subtly wrong. Set it once, correctly, and leave it.

Troubleshooting

The logo won’t upload. Over 5MB, or an unsupported format. Resize it, or save it as PNG or JPG.

The logo looks stretched or cropped oddly. Non-square images get fitted to a square space. Crop it square first.

Students reply to emails and nothing arrives. Check the Reply Email Address here, and check that inbox exists and is monitored.

Class times are an hour out. Time zone. Check it, and remember daylight saving is handled automatically once the zone is right.

I can’t change the School Number. Nobody can. It’s your permanent account identifier.

Tags:
Contents