How to Refund a Transaction

If a transaction was processed in error, or perhaps a member is returning an item purchased from your school, you can refund the transaction. Keep in mind that Kicksite can’t refund part of a transaction, so you will need to refund the entire transaction. (See the FAQ article on issuing refunds.)

You can also watch the video on how to refund a transaction.

To refund a processed transaction:

1. In the left panel, click Finances and then Transactions.

2. In the list of transactions, find the transaction you wish to refund. On the row for that transaction, click the Refund link to the far right.

3. Click OK in the window that pops up to refund the transaction.

The transaction list refreshes, and the refunded transaction will update. You will see Refunded in the Status column, and the Reason and Amount columns will be in gray.

To refund a transaction from a recurring billing:

1. In the left panel, click Finances and then Transactions.

2. In the top-middle menu, hover over Recurring Billings and click Recurring Billings List.

3. Find the recurring billing in the list, and click View on the row for the desired billing.

4. You see a list of the transactions made for the recurring billing. Click Refund on the row for the transaction you wish to refund.

5. Click OK in the window that pops up to refund the transaction.

If you need to change anything for the recurring billing, click the Edit Recurring Billing link in the upper right. You can then make any changes as needed (see the article on setting up recurring billings for details).